Serve as the first point of contact for members seeking assistance with account inquiries and concerns via the telephone, e-mail, chat and other approved electronic means. Follow member verification protocols, answering questions that may include providing account information as well as resolving issues and providing information on the full range of credit union products and services. Renders services to members in a professional manner ensuring a positive member experience and upholding TCURC’s reputation for excellence.
Work may be performed on-site, hybrid (some days in the office and some days at home) or remote depending on the needs of TCURC and the employee. If working hybrid or remotely:
o will be required to work on-site for initial training as MSR I and MSR II; may be required to work on-site as needed based on TCURC business needs.
o must agree and sign the Remote Access/ Work From Home Policy (ex. maintaining quiet, professional, distraction free work environment with little to no background noise, ability to ensure confidentiality) and may require the remote access employee to work when on-site employees do not (Ex. inclement weather, etc.) to support TCURC member needs.
o must be willing to allow use of personal cell phone for Vonage system application.
o employee must provide internet connectivity per IT vendor specifications at his or her own expense.
