This position requires working knowledge of the agency structure, human resource and administrative policy and procedures. Functions as Receptionist for the hospice and courteously greets all customers / co-workers, whether in person or on the phone. Uses initiative to find opportunities to assist the Office Manager in the accurate and timely completion of numerous clerical tasks.
Answers multi line phone system, directs calls or takes messages.
Reviews timesheets for accuracy and completion. Maintains the flow of information to the Corporate office for purposes of billing, payroll, accounting, and HR.
Possesses knowledge of company personnel policies and benefits. Assists Office Manager to assure all personnel files, for staff and volunteers, are maintained properly.
Assists Office Manager in the Orientation of all new employees to company benefits and assists employees with questions regarding payroll, benefits, and insurance, as requested.
Assists Office Manager in the preparation of various statistical reports.
Maintains an appropriate level of office supplies, medical supplies, and forms.
Assists Office Manager in timely preparation of patient medical records.
Cross trains with the Office Manager to ensure all key tasks continue uninterrupted when the Office Manager is away from the office.
A high school graduate or equivalent with current MS Office computer software experience (Word, Excel and PowerPoint) and ability to accurately type 60 wpm.
Clerical / secretarial experience, preferably in the medical field with knowledge of medical terminology. Ability to effectively communicate with medical personnel and have strong organizational and interpersonal skills.
Must be assertive, have problem solving skills, and be able to prioritize completion of job duties. Must have the ability to accept supervision and follow instructions.
Must be well organized, neat, accurate and have good attention to detail. Ability to follow established procedures and to suggest changes for smoother operations.