SHIFT: Mixed (rotating weekends)
Are you looking for a work environment where diversity and inclusion thrive? Submit your application with HCA Healthcare today and find out what it truly means to be a part of a team.
Some Of Our Unique Benefits We Offer Include
We are committed to providing our employees with the support they need. We offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs.
Student Loan Repayment
Tuition Reimbursement/Assistance Programs
Paid Personal Leave
401k (100% annual match – 3% to 9% of pay based on years of service)
Identity Theft Protection discounts
Auto, Home, and Life Insurance options
Employee Stock Purchase Program (ESPP)
We value your contributions. Our employee recognition programs encourage our teams to raise the bar. Come be a part of the change!
The Patient Access Team Lead is responsible for providing feedback on daily registration processes and staffing issues to the Patient Access Supervisor or Patient Access Manager. Provide assistance to staff level employees as necessary to insure compliance with department policies and procedures. Assist leadership with staffing, report reconciliation, QA process, and other duties as assigned.
In This Role You Will Be Responsible For
Staff and order supplies according to budget guidelines and department needs
Assists Manager and/or Supervisor in creating staff schedules and ensures adequate coverage
Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.
Promotes and demonstrates excellent customer service
Maintain QA statistics (including patient wait times, etc.) and report results to Supervisor or Manager.
Oversee the daily activities of the registration area to insure department standards are met
Assists Supervisor and/or Manager in educating registration staff of any changes pertinent to their roles
When appropriate, relieve staff members during employee sick/vacation time
Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients
Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach
Excel in all functions performed by patient representatives in all registration areas
Collect/request deposits and copays
Assume on-call responsibilities to insure adequate staffing and problem-solving
Register all patient types
Assists in resolving patient concerns
High School Diploma or GED preferred
One year of relevant experience required
Parallon is an industry leader in revenue cycle services. We partner with over 650 hospitals and 2,400 physician practices nation-wide. Our parent company, HCA Healthcare, has been consistently named a World’s Most Ethical Company by Ethisphere and is ranked in the Fortune 100. We are dedicated to ensuring our patients have the best experience even after they leave our facilities.
HCA Healthcare is dedicated to the growth and development of our colleagues. We will provide you the tools and resources you need to succeed in our organization. We are actively reviewing applications. Highly qualified candidates will be promptly contacted for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.