JOB SUMMARY: Provides prompt, efficient and friendly services to customers, involving receipt and payment of cash, and maintains accurate records of all transactions. Performs tasks of a basic to moderately complex nature. Promotes the Bank’s services, answers questions and directs customers to appropriate department for specialized services. Follows the established policies and procedures for this area, in accordance with the Bank and the supervisor’s direction.
Education and/or Experience:
High School diploma or equivalent
Previous teller/cashier experience preferred
Physical Requirements:
Ability to stand for extended periods of time
Ability to regularly lift and/or move up to 50 lbs. in coin or currency
Bending and stooping required regularly
Required to keyboard and view LCD screen for extended time periods
Required Skills:
Basic communication skills (written, verbal and listening)
Understanding of accounting/bookkeeping principals
Organizational skills
Proficient computer skills and working knowledge of Microsoft/Windows
Ability to handle stressful situations
Flexibility and ability to multi-task
Ability to rationalize and make on the spot decisions regarding customer transactions
Detail oriented, high degree of accuracy
Ability to enter numerical data on computer with speed and accuracy
Ability to promote the appropriate company image and maintain a professional attitude
Excellent customer service skills
Must be capable of demonstrating the use of good marketing techniques for cross selling bank products
Ability to interact well, and in a positive manner, with customers, co-workers and management
Ability to maintain confidentiality and adhere to Bank’s privacy and policies
