TITLE CLERK II – ROBERTSON COUNTY CLERK’S OFFICE
SUMMARY: Provides customer service to citizens of the County by collecting and balancing fees for the issuance of titles, title transfers, renewals, license plate transfers, stolen tag replacement, note, and discharge of liens on titles, issuance of permits to dismantle vehicles, assisting citizens with rebuilt vehicles, issuance of farm permits, replacement of lost or stolen plates, issuance of permanent and temporary handicap placards, issuance of duplicate titles, processing of renewals, processing of dealer folders and dealer mail, processing of renewal mail, and all other motor vehicle transactions. Certified passport agent.
ESSENTIAL DUTIES AND RESPONSIBILITIES:(NOTE: The duties listed below are expected for this job. These duties are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.)• Assists the public by collecting and balancing fees for motor vehicle transactions to include issuing titles, transferring titles, renewals, transfer of license plates, replacement of stolen tags, noting and discharging of liens on titles, issuing permits to dismantle vehicles, assist citizens on rebuilt vehicles, issue farm permits, issuing permanent and temporary handicap placards, issuing duplicate titles, processing renewals, processing dealer folders and dealer mail, processing renewal mail and all other motor vehicle transactions. Works on the drive-through window, as assigned. Responds to requests for services via mail as well as across the counter.• Answers department telephones and answers inquiries or forwards calls appropriately. Takes messages, as appropriate.• Maintains an orderly inventory of plates, decals, stickers, etc.• Assists customers in selecting the class of plate for vehicles from a large variety available.• Processes marriage licenses, boat registrations, passports, notaries, and farm permits as needed.• May process title work for car dealerships in the area by issuing new tags by mail or across the counter.• Provides research on problems as needed.• May swear in officers for the Sheriff’s Department. Files and logs in the minute book.• May assist in collections of bad debt and issuance of warrants.• Certified passport agent.• Performs other related departmental functions to ensure department efficiency and responsiveness to the public.
MINIMUM EDUCATION, TRAINING & EXPERIENCE: High School graduate, or General Education Development (GED) certificate, with related general office and strong customer service experience required, or any equivalent combination of education, training, and experience. Requires knowledge of motor vehicle fees, title practices and procedures, TCA codes, legal terminology and concepts, basic accounting principles, and office administration. Good computer skills are required.
(ADA) MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONSPHYSICAL REQUIREMENTS: Must have the ability to talk (expressing and/or exchanging ideas by means of spoken words) and/or hear (perceiving sounds of nature by ear.) Specific visual abilities this job requires include close vision for proofreading and working on a computer monitor. Must be physically able to operate a computer, a calculator, and other general office equipment. Occasional standing and/or walking are required. Physical demand requirements are at levels of those for sedentary work. Must be able to use body members to work, move, lift or carry objects up to twenty (20) pounds. Requires viewing computer monitor and operating keyboard for extended periods.LANGUAGE/COMMUNICATION SKILLS: Requires the ability to speak and/or signal to convey or exchange information as well as the ability to read and interpret a variety of legal documentation. Requires the ability to prepare reports and legal forms with proper format, punctuation, spelling, and grammar, using all parts of speech. Must be able to establish and maintain effective working relationships with employees and the public. Requires the ability to record and deliver information to all levels and to explain procedures and policies.NUMERICAL APTITUDE: Requires the ability to add and subtract totals, multiply and divide, using whole numbers, common fractions, and decimals. Must have the ability to compute rate, ratio, and percent.MANUAL DEXTERITY: There are occasional requirements to use hands to finger, handle or feel objects and controls and reach with hands and arms. Must have average levels of eye/hand/foot coordination.WORK ENVIRONMENT: Work is regularly performed in a traditional office setting.APPLICATION AVAILABLE ONLINE AT Robertson County, TN (robertsoncountytn.gov)
EMAIL [email protected] WITH THE APPLICATION AND INFORMATIONRobertson County Government is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Robertson County may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
